Terms And Conditions

Our terms and conditions are governed by the UK Consumer Rights Act and are as follows;

For goods ordered at home the Consumer Contracts Regulations 2013 say:

up to 14 days


After receiving your goods, in most cases, you can change your mind and get a full refund.


**We request that all goods returned are in an un-used, re-saleable condition. Any return postage, or other costs incurred by the return must be at the customers expense.**

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

up to 30 days


If your goods are faulty, you can get a refund.


up to 6 months



If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.


up to 6 years


If the goods do not last a reasonable length of time you may be entitled to some money back.


This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk.

By accepting these terms and conditions you give Grey Paddleboards permission to use your details to deliver your order and retain your details on our customer database.